General terms and conditions

General terms & conditions of the web store are composed in accordance with the Consumer Protection Act (ZVPot-UPB1), taking into account the recommendations from the Slovenian Chamber of Commerce (GZS) and international e-business codes.

The web store is run by DANUBA, SVETOVANJE ZA ŽIVLJENJE, BARBARA PUST S.P. (DANUBA, COUNSELLING FOR LIFE, BARBARA PUST, ENTREPRENEUR).

When registering on-line the user obtains a user name that matches his email address, and a password. Both the password and the user name clearly define and connect the customer with the entered information. After registering, the visitor becomes a user and gains the right to buy products.

Accessibility of information

The service provider is obliged to always provide the customer with the following information:

1.identity of the company (name and head office)

2.contact address, enabling swift and effective communication (email, telephone)

3.main characteristics of the merchandise and service (including after-sale services and warranties)

4.availability of the products (each product or service offered on the web site should be available within a reasonable period)

5.conditions of delivery and services (the way, place and period of delivery)

6.all the prices should be defined and it should be clearly stated whether they contain VAT and delivery expenses. All the prices are given in Euros.

7.the method of payment and delivery

8.the procedure following a complaint should be explained, including all the information about the contact person or customer help service

Payment method

At the Danuba web store we offer following methods of payment:

- by cash at pick-up

- through PayPal

In case the buyer doesn't accept his order we hold the right to dismiss all his/her further orders.

Prices

The prices are valid at the moment when your order has been sent and are not valid in advance. All the prices come with VAT.

Order procedure

1.Registration of new user

During first time order the system automatically informs you about new user registration. Registration is obligatory. During registration one needs to give all the necessary information. At future orders the system only uses user's email address and password.

2.Buying the products

Throughout the entire purchase the buyer is guided by the online system. The required fields should be filled, otherwise the purchase is not possible. Once finished with the purchase, you will be informed about your order contents by email.

3.Shipment of the goods

We strive to package and deliver the goods within the promised period and to inform you about it by email.

You can cancel your order prior receiving the notification of sent shipment.

Warranty

Products are subject to warranty. The warranty is only valid if the customer follows the instructions and upon presentation of receipt. Information about warranty is also listed on the page with the presentation of the product. If there is no warranty information, it could mean that the product doesn't offer warranty or that indication about warranty at the time is unknown. In the latter case, the customer may contact the vendor, who shall provide updated information.

Package

Packaging expenses are covered by the vendor.

Delivery

We strive to deliver the merchandise or services within the agreed time. The deadline for the delivery of ordered goods is 14 days, counting from the date of receiving the order. However, we shall not be deemed responsible, if the ordered goods get delayed or lost in the mail, or for any unforeseen problems due to force majeure.

Contact

The vendor can contact user by way of remote communication, but only if the latter is not explicitly opposed to such communication.

Liability

The vendor strives to ensure the promptness and accuracy of information, published on its websites. Nevertheless, products specifications, their availability and prices can change so rapidly that the vendor isn't able to change them in time on its websites. In such cases the vendor shall inform the buyer about changes and enable him to revoke the order or to replace the ordered product.

Complaints and disputes

The vendor complies with applicable consumer protection laws. The vendor must place an effective system for dealing with complaints and assign a person, who, in the event of a problem, the buyer can contact by phone or by email. The procedure for submitting complaints should be made available on the websites and should be easy to use and confidential. The vendor shall confirm, within the period of five working days, that it has received the complaint, inform the customer on the duration of the procedure, and keep the buyer informed about the proceedings. The provider is aware that a key feature of consumer dispute, at least as far as solving the case, is its asymmetry between the economic value of the claim and the costs incurred in resolving the dispute. This is also a major obstacle for the consumer to initiate proceedings before the court. Therefore, providers should use their best endeavors to resolve any disputes amicably.